Wednesday, October 4, 2023

use QR Codes in Resorts as a Advertising and marketing or Visitor Service Device

What are QR codes? QR codes (quick for Quick Response Code) include information used to level in the direction of your lodge web site or some other type of info you need to present to your lodge company.

QR Codes have taken the hospitality business by storm, and may be seen used wherever from eating places menus to taking part in a job in sharing details about well being and security measures.

We are going to share our insights as a Lodge Administration Firm by answering two primary questions on this article are:

  • Is it only a FAD, or will using QR codes keep after the COVID-19 disaster is over?
  • How can lodge managers effectively use QR as a communication instrument in addition to creating income producing alternatives together with inventive examples to make use of QR codes

These days, it might be tough to think about a restaurant or lodge go to with out seeing a QR code on show. Anyplace you will note this recognizable signage getting used for informative causes or advertising and marketing functions.

Offering a fast and straightforward technique to entry info, QR codes supply nice alternatives for motels to drive income, document visitor preferences (learn additional right here on good tricks to seize company info and emails) as properly enhancing visitor expertise by offering helpful info to company all through the property.

Merely scanning the 2D ‘BAR’-code provides a straightforward technique to take company into a web-based cellular platform, the alternatives appear to be infinite (create your individual at

So, allow us to check out how motels can totally unlock the potential of QR codes.

QR codes as a Advertising and marketing Device for Resorts

We will consider fairly a couple of methods QR codes can be utilized. From pointing to a basic internet handle, to a touchdown web page of your lodge, welcome middle, social media web page, promotion web page, contact pages and extra…

Significance of Worth

The important thing in utilizing QR codes comes all the way down to added worth.

You must give them one thing that they didn’t know but. After all, you possibly can for the ‘win a value’ method, or attempt to push your particular provides. However our guess is customers are getting a bit uninterested in all of the particular provides thrown at them.

For all the things there’s at all times a turning level the place customers get uninterested in being despatched provides each single day – in any other case referred to as the “Promoting Saturation Level”. 

Your buyer´s inboxes are already getting flooded with poor offers with no actual worth behind them. Consider the likes of or Groupon which endlessly ship out new “offers” to their viewers.

Understanding the above makes our tip clear: present worth whether it is for promotional/advertising and marketing functions. In any other case it’s higher to steer clear of it and use it for enhancing visitor expertise.

QR Codes as a Device for Visitor Expertise

Let’s check out it from one other angle, and as a substitute see QR codes as an awesome alternative to enhance the visitor’s service expertise. 

QR codes in numerous methods together with on:

  • Playing cards within the rooms
  • Bulletins in elevators
  • On the concierge desk and message boards within the foyer (inspiring company with tips about the place to dine or concepts for which actions to do)

Upon scanning the QR code, they are going to be diverted to the lodge web site’s weblog which accommodates the most recent occasions, restaurant ideas, points of interest and exercise suggestions, our favourite retailers, and many others. From right here the visitor may also navigate to any social media pages.

It is a easy technique to improve the visitor service degree in your lodge, and on the identical time hook up with your visitor via social media platforms like a Lodge Weblog, FaceBook, Twitter and Instagram.

We’ve got launched this idea with a number of of our motels, and acquired very constructive suggestions. 

We advocate driving customers to a selected promotion or touchdown web page, not simply your lodge web site. At first you’ll need to teach your company and embrace a ´Name to Motion´. 

One of the best ways is to only inform them precisely what to do, in a method that’s clear and concise reminiscent of: ‘Scan this Code for our Newest Restaurant, Buying and Vacationer Ideas’.

The important thing right here is that folks must assume that upon scanning the code they are going to obtain some very cool and fascinating info.

make one thing nice to supply? 

A good way is to get your workforce collectively and collectively curate a listing of everybody’s favourite issues to do. 

In a method you make a concierge´s suggestion however with quick access for each visitor with the extra advantage of company having the data by their facet on their cellular system always. The proper solutions embrace:

  • Favorite eating places and bars
  • Insider tips about particular places or buildings within the metropolis
  • Quiet or bustling areas, giving choices for everybody’s style (e.g. possibly somebody hates going to an overcrowded seashore, however would love the quaint little seashore that no one else is aware of of).
  • Native delicacies, treats and souvenirs

We dive deeper into this subject in our article about driving the “The Excellent Visitor Expertise”.

Artistic Examples to make use of QR Codes

Being inventive and considerate concerning the use and placement is necessary as we beforehand mentioned. So, what are nice concepts of QR codes for utilization in motels? Let’s take you thru some examples:


  • Room options
    • Scan the code and each element and have of the room will turn into seen with an outline hooked up. Consider describing the precise location, full particulars, and any value per utilization that is likely to be concerned.
    • Visitors must name much less to the reception for any questions and the data can be faster out there to them (lowering danger of service failure).
  • Actions
    • Begin inspiring company not solely upon test in, but additionally when they’re within the room. No alternative to create experiences and drive income ought to go untouched so be sure you have a lovely listing able to be linked to a QR code (use the above listed examples below the “advertising and marketing part” for inspiration).

Public Areas

  • Lodge facilities & particular options
    • Which facilities and the place to search out them (e.g. health club, spa, restaurant, parking storage, and despite the fact that it sounds foolish: the shoe polish machine location may very well be worthwhile to company!).
  • Historical past
    • Leverage your lodge/space´s historical past to interact prospects extra and drive higher visitor experiences.
  • Different info
    • Another info can at all times be used, however once more, be sure that it’s related and gives extra worth to the company.


  • You can additionally use it as a promotional instrument to supply a reduction on drinks within the bar or dinner within the restaurant, and supply 10% – 25% off throughout sure hours for many who scan it. The QR Code Completely happy Hour is born … Once more watch out to not make it really feel like a generic low cost with no boundaries set to time or with no “actual” low cost that makes it worthwhile.
  • Menus
    • Alternatives attain additional than simply contained in the eating room (use the QR code on the menu board exterior of the lodge or within the foyer as properly).
    • The advantages embrace:
      • Value saving and higher for the setting with much less paper waste
      • Extra customizable and extra frequent updates potential
      • Increased diploma of obtainable info with “hover over” results as a instrument to have a clear design. Nice for displaying allergenic info for instance, which normally gathers up fairly the listing to have the ability to totally present on a standard menu.


  • Loyalty packages and name to motion for downloading the Lodge App
    • Embody it in your keycards, brochures, print outs, or the curated suggestion listing as defined beforehand.
  • Write a assessment
    • Unfold your alternatives by having a QR within the room for reviewing the lodge keep, and likewise elsewhere such because the bar on napkins or coasters to assessment the bar or style of your drink!
  • Registering for an occasion or actions in your lodge
    • Yoga session
    • Guided metropolis excursions
    • Airport shuttle service
    • Something may work that permits easy registration for company
  • Promote occasions
    • Once more, provided that you can also make it work properly and supply worth. Maybe providing extra details about an occasion you might be internet hosting whereby company can straight register on the identical web page after studying the total particulars of the occasion.
  • Facilitating contactless funds
    • Contactless fee is a sizzling ticket proper now all over the place so why not use it. Identical to within the instance above, it may be for occasions or scanning a QR code to pay for one thing small within the foyer or your room. A terrific possibility for company who are not looking for one thing billed to the room (household or the visitor themselves) or just should not have the money readily available. In any other case, you may danger shedding that conversion of income into your pocket!

Right here an instance that simply involves thoughts, how a couple of each day raffle for a free improve? ¨WANT A FREE UPGRADE? SCAN ME!¨

Upon scanning company obtain directions to publish lodge photos with a selected hashtag(s) on their social media account, to be eligible for a complimentary room improve, or one other giveaway prize.

This manner you’ll leverage their private community to create publicity on your lodge. And when you are at it, they need to add a reduction code for his or her associates. This could get you some respectable viral publicity… 

QR Codes are Right here to Keep in Resorts

In abstract, it may be stated that QR codes supply nice methods particularly for driving income and enhancing visitor experiences. 

Hopefully, you have got gotten some nice inspiration from this text to use in your lodge and enhance efficiency via advertising and marketing and visitor experiences!

This publish initially appeared on the Xotels web site and is reproduced with their permission.

80 DAYS Benchmark
80 DAYS Benchmark

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