Friday, June 2, 2023

The Little Guesthouse in Salzburg – Buyer Success

A household ambiance, private service and many native recommendation: all this visitors staying on the Little Guesthouse in Salzburg ought to count on – as a result of homeowners Constanze Gehmacher and Mario Inthal are greater than capable of meet these expectations.

The 2 have been operating the Little Guesthouse, which is positioned in strolling distance from Salzburg’s historic previous city, since 2018. The property consists of 11 individually designed and furnished rooms in addition to a big backyard with a terrace, hammocks and solar loungers. It’s a spot for visitors to get comfy and recharge for his or her subsequent outing or a leisurely tour with one of many rental bikes, that are prepped and able to go.

We just lately spoke with Constanze Gehmacher about how she is managing the web distribution of her property. She talked about her success utilizing SiteMinder and the essential benefits the platform supplies.

A multi-dimensional device

The selection of the becoming expertise resolution was an necessary a part of getting ready the grand opening in 2018. Required was a PMS in addition to distribution instruments like a channel supervisor and a reserving engine. It was each a problem and alternative to set all this up from scratch: it meant lots of work but additionally offered Constanze and Mario with the chance to assemble the best tech stack for his or her lodge.

“For us it was significantly necessary to discover a time-saving and efficient resolution that made our on-line distribution fast and simple to handle. We then occurred on SiteMinder throughout an occasion. I instantly took to the system as a result of it appeared so clear and arranged in addition to user-friendly”, Constanze remembers.

Past this primary nice impression, SiteMinder additionally provided the benefit of an entire resolution for his or her on-line distribution, that includes a channel supervisor, a web site builder and a reserving engine:

“Getting all three in a single product was a godsend. It made it even simpler to maintain on high of every little thing as a result of we might handle all needed distribution duties in a single single platform.”

A easy however highly effective platform

As quickly as they’d created the web site and uploaded all room sorts into the system, Constanze and her group began having fun with the complete advantages of SiteMinder:

“The platform labored rather well from the very starting. The channel supervisor was related with our Mews PMS, which made certain that our stock was all the time up to date throughout all channels and new charges had been robotically despatched to all our reserving channels.”

Constanze can also be completely satisfied along with her web site: “Due to the web site builder we had been capable of create a pretty on-line presence with out a lot effort. This helped improve direct bookings, which now make up about 30% of our bookings”.

Lastly, she additionally has good issues to say about SiteMinder’s assist:

“To be sincere we not often wanted the assist. We didn’t wrestle utilizing the system and had been capable of implement modifications in charges and on the web site by ourselves. However after we did have a question, we by no means needed to wait lengthy for a response. That’s another excuse I’d suggest SiteMinder to all hoteliers”.

Thanks in your suggestions, Constanze! We want you a lot future success on the Little Guesthouse. Sustain the nice work!

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