Though the impacts of the COVID-19 pandemic on the tourism business have been harsh, there remained an incredible alternative for Siri Village Chiang Mai to start out a resort enterprise for the primary time.
Ms. Sirinphat Patchotikun (Khun Mai), the proprietor of Siri Village Chiang Mai Resort, spoke in regards to the historical past of the resort.
“Initially, I used to be within the enterprise of shopping for and promoting land in Chiang Mai. In 2019, we purchased an outdated home of Chao Phraya that’s over 100 years outdated and developed it right into a espresso store and picture gallery,” she defined.
“As a result of it’s situated within the coronary heart of town and surrounded by many lodging and guesthouses, the cafe was widespread amongst foreigners. In a while, the landowner behind the espresso store wished to promote so we had the chance to purchase extra land and closed the store in February 2019 to show the place right into a resort.”
Two years later Siri Village Chiang Mai Resort was opened, in August 2022, with the identify Siri from ‘Siri Mongkhon’ which implies good grace. Completely suited to a location that’s surrounded by temples.
“From the expertise of working a espresso store we had an understanding of the expectations and wishes of foreigners,” stated Khun Mai.
“Travellers are prepared to spend cash to have a great expertise and repair. Due to this fact, we need to construct a resort that emphasises peace and serves the perfect service like dwelling. With solely 25 rooms, specializing in massive areas, excessive ceilings and impeccable cleanliness to fulfill the wants of worldwide vacationers.”
Getting access to international travellers with SiteMinder
After entering into the resort enterprise, Siri Village Chiang Mai, Khun Mai was on the lookout for an answer to assist with on-line gross sales promotion and advertising and marketing. It was prompt by hoteliers in Chiang Mai that SiteMinder was a key participant in producing bookings.
“SiteMinder’s platform simplifies on-line gross sales for our enterprise,” she stated. “We will management costs, room availability and assess web earnings in a single place in a really fast time.”
“Moreover, by way of advertising and marketing, SiteMinder helps our new accommodations develop into extra seen and well-known on-line. Pre-COVID we relied on prospects from walk-ins and phrase of mouth, which is principally Chinese language company. We at the moment are seeing increasingly bookings from prospects from international locations similar to Europe and America.”
“At current, we’re additionally seeing extra bookings from Loy Krathong,” Khun Mai continued. “90% of our Christmas and New Yr bookings have come by the system. It lets us see that prospects are beginning to guide upfront for 1-2 months longer.”
Simplify restricted worker day by day life with SiteMinder Platform.
Being a small resort however specializing in 4-5 star service, Khun Mai focuses on the coaching and improvement of restricted workers potential.
“Our workers are creating alongside the way in which with the shoppers. Nearly everybody right here has no resort expertise and information in utilizing new applied sciences or techniques,” she defined. “Some folks used to work in accommodations however all the time labored manually. So I’m used to filling out info or taking notes on paper.”
Introducing the SiteMinder platform is a brand new studying curve for the entire group.
“As a result of our resort doesn’t have a gross sales or advertising and marketing division that goes to advertise or exterior of tourism occasions. Most of our workers are answerable for welcoming and offering the perfect on-site service.”
“Adopting know-how like SiteMinder saves time in managing gross sales duties and reduces using paperwork and we are able to retailer info on-line. This offers staff extra time to concentrate on service work. ”
Thanks Khun Mai and sustain the good work at Siri Village Chiang Mai!