Wednesday, October 4, 2023

Qunci Villas and SiteMinder – Buyer success story

A honeymoon is a pivotal second for newlyweds to start out their new life collectively. Which is why deciding on the right honeymoon vacation spot, together with selecting the best couple’s lodging, is taken into account important. One of many favourite selections for newly married {couples} in Indonesia is Qunci Villas Lombok.

Qunci Villas is among the pioneer boutique accommodations in Lombok that has been in enterprise since July 2003. The resort was designed by Dutch architect, Joost van Grieken, which limits its carbon footprint by utilizing pure supplies comparable to stone and wooden. Furthermore, his design additional enhances the room and public areas that are decked-out with native artworks. Van Grieken was additionally impressed by genuine Indonesian structure when designing the resort. The result’s an eco-friendly resort that’s in concord with nature and native values. As their tagline states: Qunci Villas is your key to a real Lombok expertise.

Qunci Villas doesn’t deem the fantastic thing about the inn as the one factor that issues to company, nevertheless The crew additionally believes the customer’s expertise is of nice significance.

“Most of our company are younger {couples}, honeymooners, or those that are celebrating their anniversary. Due to this fact, we all the time strive to make sure that we offer a excessive degree of service to every visitor and make sure that each visitor is glad with the expertise of staying with us,“ stated Viki Edy Priyatna, E-Enterprise & Reservations Supervisor.

Changing from handbook work to system integration

To ensure one of the best expertise for his or her company, Qunci Villas must spend time specializing in giving essentially the most excellent service. For that purpose, it wanted to ditch handbook work and change to system integration. Beforehand, resort operations comparable to receiving, recording, and inputting reservation information into the property administration system needed to be performed manually, which was time-consuming and ineffective.

Nevertheless, since discovering SiteMinder from a web-based search and attempting it out at no cost, Qunci Villas has managed to deal with recurring points. Viki professed that SiteMinder helped them simplify administrative processes by automating operational duties. This instantly helps save the resort’s workers time and assets.

“We had been aided by SiteMinder as a result of they really caused a ‘revolution’ for our property. All duties are built-in between our web site, reserving web page, and property administration system. This actually saves labour prices and time. Efficient dealing with of reserving channels, thereby growing income, and most significantly bettering our buyer expertise,” Viki defined.

Reservations spike after automation

On prime of system integration and automation, SiteMinder offers modifications for Qunci Villas’ room administration and room price changes. Viki stated:

“SiteMinder permits us to simply implement a dynamic pricing system. Beforehand we tended to make use of static seasonal pricing. With SiteMinder, our income has elevated by 30% from what it was earlier than.”

What’s extra, Viki states, by utilizing SiteMinder he’s capable of end a substantial amount of duties extra effectively, scale back overbooking, scale back issues on account of human-error, and make his work extra satisfying and simpler.

Thanks for selecting SiteMinder and better of luck to Qunci Villas Lombok!

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