Friday, March 29, 2024

Lufthansa and SITA associate to cut back mishandled baggage prices


SITA and Lufthansa have joined forces to discover methods to cut back mishandled baggage prices and enhance the passenger expertise by digitally automating baggage re-flight operations. Mishandled baggage between two flight connections is a serious ache level for the business, costing it billions of {dollars} every year.

The flexibility to handle the problem of employees shortages and baggage mishandling is of paramount significance post-pandemic. Aviation misplaced round 2.3 million jobs throughout COVID, whereas recording US$2.2 billion in the price of mishandled baggage in 2022 – together with over 4 million baggage mishandled throughout switch.

SITA’s WorldTracer Auto Reflight reflights baggage digitally, with none human intervention, lowering value and inconvenience whereas contributing to business efforts in direction of sustainability and CO2 net-zero targets. With the profitable supply of baggage being a high contributor to the passenger expertise, it’s important to reply effectively, retaining passengers knowledgeable and in management when issues go flawed. SITA’s auto reflight resolution proactively notifies passengers on arrival of any delay with their bag, whereas accumulating supply particulars and finally permitting the passenger to bypass the luggage corridor.

The answer robotically suggests an acceptable flight routing for rush baggage (baggage not accompanying a passenger). It makes use of the unique bag tag to reflight and informs the luggage system of the brand new bag routing. Time is saved, and paper consumption is diminished, as a result of there isn’t any must situation further rush tags. SITA estimates that widespread automation of reflighting baggage may save the business US$30 million a yr in prices related to mishandled baggage.

Viktoria Rudo, Senior Supervisor, Lufthansa Group, mentioned: “At Lufthansa, we have now at all times checked out methods to optimize baggage administration processes and enhance the passenger journey. We see nice potential within the automation of at this time’s primarily handbook reflighting processes. This is the reason we have now determined to work with SITA to discover prospects to digitalize the method.

“Based mostly on the primary outcomes of our Proof of Idea, we consider to have the ability to robotically reflight as a lot as 70% of Lufthansa´s mishandled baggage at Munich Airport. Interpolating this to our international community, we count on extra up-to-date data and additional enhancements within the mishandled baggage processes for Lufthansa and excessive potential for different SITA airline clients by digitalizing what was beforehand a completely handbook course of.”

After various joint developments with Lufthansa already (together with WorldTracer Desktop and WorldTracer Passenger Self Providers), the SITA automated baggage reflighting resolution represents a joint innovation challenge to additional automate and optimize Lufthansa’s Baggage Administration Providers.

Sergio Colella, SITA President for Europe, mentioned: “SITA’s automated baggage reflighting resolution is constructed on the again of previous profitable co-innovations with Lufthansa and meets a important business baggage administration requirement as we see the return to the skies. Our goal to guarantee that when a bag is mishandled, it’s reunited with its proprietor as quickly and easily as doable.”



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