When and the way will the decision centre be initiated?
Beginning 1 July 2023, we’ll start the roll-out of our Buyer Expertise and Crises Administration Name Centre, accessible to you and your prospects each minute of day by day.
The centre and its staff will comply with strict decision expectations, whereas delivering immediate customer-focused options and repair.
The deliberate roll-out will happen over 6 months of rigorous system implementation and coaching, with the intention to have a name centre in place on the finish of these 6 months that can:
- Resolve complaints inside 48 hours of receiving them.
- Reply to and motion opinions (good and dangerous) inside 24 hours, year-round.
With the wealth of expertise delivered by Cindy and her staff, we’re getting into a brand new thrilling chapter for Discova and our companions.
We eagerly welcome Cindy to the Discova staff, anticipating how her wealth of expertise